All UK orders are sent using Royal Mail Special Delivery services. More details – https://www.royalmail.com/sending/uk
All International orders are sent using Royal Mail International Tracked & Signed services. More details – https://www.royalmail.com/sending/international
Returns and Refunds
We hope that you will be absolutely delighted with your Dovile Bertulyte jewellery. If for any reason you are not entirely satisfied with your purchase, you may either exchange for another piece of jewellery or ask for a credit note within 30 days of purchase.
Each jewellery piece in Dovile Bertulyte online shop is entirely handcrafted for you and is made to order. For this reason refunds are only offered for items that are faulty. If you receive an item that you believe is faulty, please contact us within 14 days of receipt quoting your name, address and details of the fault. We will then advise you on how to proceed.
All products being returned must be in their original packaging and returned to us unworn within 30 working days of your receipt of the order.